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Return Policy

You can now cancel orders online in the Order History section. Product cancellations prior to printing will be refunded in full. Products canceled after printing will incur a fee of 50% of the actual amount paid. This order cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from Printique but before shipment of goods or execution of services. Products may not be canceled after they are shipped.

Our talented staff inspects every order for quality and craftsmanship, but on rare occasions, an issue may escape our notice.

If you are not happy with your print products, please let us know. Here at Printique, we’re dedicated to customer service and we want the chance to make things right.

You should contact customer service within 30 days of receiving your order by emailing service@printique.com . Including the below information will help us to resolve things quickly.

  1. Your name
  2. A detailed description of the problem
  3. Your order number
  4. Some pictures of the issue

If your print product has a defect, we will fix or replace it at our expense. If you return your product, we will issue you a credit for its full value. Products can be returned to:

370 19th St,
Brooklyn, NY 11215, United States

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.