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You asked — we have answers!

We’re happy to provide answers to your most-commonly asked questions. Simply search by category. As always, if you cannot find your answer, please give us a call or email us at service@printique.com

General Questions

Shipping

Prints

Photo Books

Premium Albums

Metal Prints

Wood Prints

Canvas Prints

Loyalty Status

Templates

Tutorials

Why did AdoramaPix change its name to Printique?

We wanted our new name to clearly communicate what we do: deliver pro-quality printed images and industry-leading expertise to all photographers.

Who is your parent company?

Our parent company is Adorama, the world’s ultimate destination for the best in video, camera, and audio equipment. Serving customers for more than 35 years, Adorama has grown from its flagship NYC store to an online destination encompassing home entertainment, mobile computing, and professional video and audio.

What is your storage policy?

In order to protect your data and enhance our security, Printique is introducing new photo storage policies.

Standard Accounts (free)
Beginning 9/1/21, you can store up to 100 GB of images in your galleries for up to two years. We will delete any photos older than two years on the first of each month.

Pro Service Accounts
Beginning 9/1/21, you can store up to 1 Terabyte of images in your galleries for up to two years. We will delete any photos older than two years on the first of each month.

How do I cancel an order

You can now cancel orders online in the Order History section. Product cancellations prior to printing will be refunded in full. Products canceled after printing will incur a fee of 50% of the actual amount paid. This order cancellation policy applies when the customer cancels all or part of an order after order acceptance and acknowledgement from Printique but before shipment of goods or execution of services. Products may not be canceled after they are shipped.

How long have you been in business?

Founded in 1998 as an in-house photo lab for our parent company Adorama, we’ve been proudly serving photographers for more than 20 years. In 2004, we became a standalone subsidiary under the name AdoramaPix. We moved our operations from Manhattan to Brooklyn in 2013 and we continue to grow there today.

Do you have any retail locations?

While Printique is primarily an online business, serving photographers across the U.S. and Canada, we do offer pickup at our location in Brooklyn as well as at our parent company Adorama, in Manhattan.

Printique – Brooklyn
370 19th Street Brooklyn, NY 11215
service@printique.com

(888) 216-6400

HOURS
MON-THU: 9:00 AM – 5:00 PM
FRI: 9:00 AM – 1:00 PM
SAT & SUN: CLOSED

 

Adorama – Manhattan
42 West 18th Street New York, NY 10011
(800) 223-2500

HOURS
MON-THU: 10:00 AM – 7:00 PM
FRI: 10:00 AM – 3:00 PM
SAT: CLOSED
SUN: 10:00 AM – 5:00 PM

Do I have to be a professional photographer to do business with you?

We welcome all photographers—from professionals to those just starting out. What unites our customers is their desire for superior-quality photographic printing at a fair price.

Do you offer services specifically for professional photographers?

Yes, please check out our Pro Photographer offerings. We recognize that professional photographers have unique needs, so we offer a suite of special-handling services designed to make ordering easier and provide greater value for pros.

Do you have a commercial sales offering for businesses/organizations who want to place bulk orders?

Yes, please check out our Commercial Sales offerings. Whether you’re in luxury goods, real estate, or transportation, our professional business books are a cost-effective, high-impact way to share a curated set of images with a large audience.

How can I upload my photos?

You can upload photos directly from your computer, or import photos from Facebook, Instagram, Flickr, Google Photos, Dropbox, or Amazon Cloud. Once you upload to our galleries, we offer free, unlimited cloud storage.

What payment methods do you accept?

We accept all major credit cards, PayPal, or Printique credits.

How can I apply credit to my order?

To apply Printique credit to your order, proceed to the checkout screen from your cart, choose your desired shipping option, then, in the ‘Payments’ section, check the box labeled “Use My Credits” as shown below. Then, the appropriate amount of credit will be applied to your order.

How do I apply a coupon code to my order?

To apply a coupon code, simply enter in the code name in the ‘Payments’ section of checkout, or in the sidebar of that page then click “Apply” to apply the code to your order.

What are your shipping options?

We ship using USPS or UPS. Our most popular shipping method is Economy shipping however you have the option to expedite delivery. We also offer white label packaging, if you wish to remove Printique’s branding from your package. Pickup is available at our location in Brooklyn as well as at our parent company Adorama, in Manhattan. Unfortunately, due to frequent damage, we only ship to the US and Canada.

Do you ship internationally?

Unfortunately, due to frequent damages, we are presently only shipping to the US and Canada including Hawaii, Alaska, Puerto Rico, Military bases APO, FPO and DPO.

What is Color Correction?

Color correction includes adjustments to density (dark and light), brightness & contrast, and color casts. It does not include any other adjustments like retouching.

What is the best Resolution for printing my photos?

For best quality printing, we recommend exporting images at 300 DPI with the dimensions to fit the size you wish to print at. For example, if you have an image with 300 DPI and dimensions to fit an 8×10, but you want to print a 24×30, then you will still lose some quality. We print in both JPEG and TIFF files, and work in sRGB color space.

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What shipping speeds do you offer?

We offer Economy (7-10 days), Standard (5 days), Premium (2 days) and Express (overnight). Selection does not guarantee method or carrier.

Do you offer free shipping?

We offer free economy shipping on orders over $100. Exclusions apply.

What are your shipping rates to Canada?

Shipping rates are typically between $30-$60, but can be much higher depending on the weight, size, ship method, and destination of your order.

What does the $99 fee to Canada pertain to?

This pertains to especially big products, such as the 40×60 metal, which cannot use conventional shipping methods.

What sizes do you ship flat, and what sizes are shipped in a tube?

We ship our regular prints flat up to 20×30. Prints that are larger get ship via tube.

Do you ship international?

Unfortunately, due to frequent damages, we are presently only shipping to the US and Canada including Hawaii, Alaska, Puerto Rico, Military bases APO, FPO and DPO.

What are your shipping options?

We ship using USPS or UPS. Our most popular shipping method is Economy shipping however you have the option to expedite delivery. We also offer white label packaging, if you wish to remove Printique’s branding from your package. Pickup is available at our location in Brooklyn as well as at our parent company Adorama, in Manhattan. Unfortunately, due to frequent damage, we only ship to the US and Canada.

What are the sizes of wallet photos?

Our wallet print sizes are as follows:
Wallet: 2.5 x 3.5”
Mini Wallet: 2.5 x 1.75”
Die-cut Wallet: 2.25 x 3.25”

Do you offer archival paper?

Yes. All of our photo prints and fine art prints are archival. Photo/Prints are printed using a silver halide process and fine art prints are rag paper printed using a giclee process.

What are the paper choices for prints?

We offer six (6) different paper styles for prints (Luster, Glossy, Matte, Metallic, Silk, and Deep Matte), as well as three (3) different types of Fine Art Paper (Low Texture, Medium Texture, and Heavy Texture)

What does “Digital C Print” mean?

Digital C print is a traditional photographic print, made from a digital file rather than a negative.

How thick are the borders on photo prints?

Photo borders are approximately .25in. We do not guarantee perfectly even borders on photo prints.

What does “letterbox” mean?

Letterboxing preserves the full length and width of your image, instead of cropping it to fit into a specific size. With letterboxed prints, the full image will be visible, but with a white trim on either the sides or top of the print.

Can I add copyright, file name and date taken on the back of the print?

Yes. You are able to add file name, copyright and date along with any other information you would like onto the back of your print, including personal messages. The total back print message is limited to 24 characters.

What is photo mounting?

With every print order, you have the option to mount your prints. Your photos are adhered to a sturdy board for display. You can choose between single-weight mat boards, foam core boards, styrene mounting boards or standouts to mount your prints.

Do you offer ICC profiles?

No. At the moment we do not offer ICC profiles. We recommend that all files are submitted as sRGB.

What is the area on the sides of the cover?

The construction of the cover requires extra image to wrap around the sides. We call them “Flaps” and they serve as a bleed so you don’t end up with white on the edges of your cover. For Hardcover Photo Books the size is .9in on the top and bottom and .57in on the left and right.

Hardcover Photo Book Flaps

What is the difference between a page and a spread?

One page is half of a spread. A spread is two pages together.

What is the maximum page count for Photo Books?

We allow up to 100 pages (50 spreads) for Hardcover Photo Books, 40 pages (20 spreads) for Softcover Photo Books.

Do you offer layflat books?

Yes. All of our Photo Books and Premium Albums are bound using the highest quality layflat technology available.

What is the Thickness of Photo Book pages?

Photo Books are made with professional photo album paper, glued back to back. The thickness varies depending on the selected surface. Luster photo book pages are 320 microns after gluing.

What is the purpose of end pages?

End pages are placed within the book for two purposes:
A. For look and design
B. For binding
If you wish to remove the end pages, your book will begin with the first page attached to the back of the front cover. End pages separate the cover from your first page.
End pages are also placed in our Premium Albums to assist with the binding process. Without the end pages, the book will not be successfully held together. Due to the thickness of our pages, end pages are mandatory in our Premium Albums.

What is the Trim/Safe area?

Every book is trimmed 1/8 of an inch on every side. Your photos should either be full bleed or with a .625 inch border. When your photos are full bleed, all outer sides of the photo will be trimmed. Before submitting, make sure that there are no important parts of the image at the edge. If you do have important elements at the edge, you will have to create space between your image and the edge, leaving room for a border. We do not recommend putting borders smaller than .625 inches and we do not guarantee border consistency.

How do I copy a Photo Book into another size?

You can copy a book to a different size, as long as the size is proportionate to the size you have already designed. For example, if you have an 8×8 book, you can copy it to a 6×6 or a 10×10 – but you would NOT be able to copy it to an 8×10.

To do this, head over to your projects page, then click the copy icon.

Can I edit my book after it has been ordered?

In order to edit a previously ordered book, you will first need to make a copy of the book. Once you make a copy of your book, you will have the option to edit.

How do I share, download a PDF, or duplicate a photo book or album?

In order to share, download a PDF, or create a copy of your book, you will need to click on PROJECTS found in the menu to the left of the main banner on the homepage, when logged in. It can also be found in the menu below your name on the top right of the page. Once in the Projects section, select Books & Albums from the menu on the top left which will show you a list of all books and albums you have started. To Duplicate, click the Copy icon on the right side of the product. To Share click the 3 vertical dots on the right side of the product, then click Share. To download a pdf of your book, click PDF.

Location of buttons shown below.

What is the difference between Photo Books and Premium Albums?

Premium Albums are a higher-end product designed to have more longevity than a Photo Book, featuring thicker and more robust pages, as well as more customization options. Premium Albums are best for once-in-a-lifetime occasions such as weddings, bar/bat mitzvahs, Quinceaneras, baptisms or baby’s first year.

What's the difference between Photo Books and Softcover Photo Books?

While our Photo Books and Premium Albums are printed on real photo paper, our Softcover Books, including the cover, are press printed on 100% recycled uncoated paper. Softcover books also don’t have end sheets, so the first spread in the editor is the back cover on the left, spine in the center, and front cover on the right. All of our Books and Albums, including Softcover, are completely layflat.

What is the difference between Premium Albums and Photo Books?

Premium Albums are a higher-end product designed to have more longevity than a Photo Book, featuring thicker and more robust pages and covers, as well as more customization options. Premium Albums are best for once-in-a-lifetime occasions such as weddings, bar/bat mitzvahs, Quinceaneras, baptisms or baby’s first year.

For Premium Albums, what is the difference between Contemporary Slim and Classic Heavy pages?

Premium Album pages come in two thicknesses:
Contemporary Slim (.027”) and Classic Heavy (.038”)

What is the maximum page count for Premium Albums?

For Premium Albums with standard Thick pages, you can include up to 100 pages (50 spreads). For albums with Extra Thick pages, you can create up to 50 pages (25 spreads).

What is the area on the sides of the Album cover?

The construction of the cover requires extra image to wrap around the sides. We call them “Flaps” and they serve as a bleed so you don’t end up with white on the edges of your cover. For Hardcover Photo Albums the size is .65in on the top and bottom and .57in on the left and right.

Hardcover Album Flaps

What are “rounded corners?”

The ends of the pages and cover are rounded for a unique look. We offer both square corners and rounded corners on our Premium Albums.

What is “edge guilding?”

Edge gilding is an option to place a color around the rim of the pages. We offer gilding in black, silver and gold.

What sizes are Metal Album covers?

Actual sizes of the metal print album covers are as follows:
Full front Metal sizes .05 radius for square and .25 radius, on right side only, for rounded corners. Be sure to include a .125 inch bleed for all metal prints (e.g., if the size of the metal is 5×5 the photo should be 5.25×5.25)
6×6 – Actual Metal Size 6.125 x 5
6×9 – Actual Metal Size 6.125 x 8
8×6 – Actual Metal Size 8.125 x 5
8×8 – Actual Metal Size 8.125 x 6.75
8×10 – Actual Metal Size 8.125 x 8.75
10×8 – Actual Metal Size 10.125 x 6.75
10×10 – Actual Metal Size 10.125 x 8.75
10×12.5 – Actual Metal Size 10.125 x 11.25
12×12 – Actual Metal Size 12.125 x 10.75
12×15 – Actual Metal Size 12.125 x 13.75
LARGE WINDOW
All Large windows are centered in the middle of the front cover. They all can have stamping, centered below the window.
Each large window is half the size of the shortest side of the book
12×12/12×15 = 6 inch window –Actual Metal Size: 5.92×5.92
10×10/10×12.5 = 5 inch window–Actual Metal Size: 4.92×4.92
8×8/8×10/10×8 = 4 inch window–Actual Metal Size: 3.92×3.92
SMALL WINDOW
All small windows are 3” with a 2.95×2.95 metal. They are centered in the middle of the front cover. They all can have stamping, centered below the window.
PANORAMA
Panoramic metal covers are centered in the height of the front cover and flushed right.
They all can have stamping, centered below the window.
8×8 – Actual Metal Size: 3 x 7.75
8×10 – Actual Metal Size: 3 x 9.75
10×8 – Actual Metal Size: 4 x 7.75
10×10 – Actual Metal Size: 4 x 9.75
10×12.5 – Actual Metal Size: 4 x 12.25
12×12 – Actual Metal Size: 5 x 11.75
12×15 – Actual Metal Size: 5 x 14.75

What are metal prints?

Your photos are heat infused onto a sheet of durable aluminum using dye-sublimation. Display your Metal print on a shelf or wall in your home, office, or studio.

What are the different finishes of metal you offer?

We offer four finishes of metal prints: glossy white, glossy silver, white satin and silver satin. Choosing a white finish will retain the vibrant colors of your photographs, while silver metal adds a metallic sheen to your images.
Do you offer mounting options for Metal Prints?
Yes. There are 4 different display options for Metal Prints: Acrylic stand, metal easel, magnets and wall floats.

Are Metal Prints archival?

The lifespan of our Metal Prints is about 200 years. Your images take on the properties of the metal, making them heat and water resistant. Metal prints should be kept out of direct sunlight to promote longevity.

Do you offer custom sized Metal Prints?

Our metal print selection ranges from 4×4 to 40×60. We do not offer custom sizing.

What are Wood Prints?

Wood Prints are made from FSC-certified birch wood from sustainable forests. We use dye-sublimation to infuse your images directly into the wood, giving them a unique pattern and authentic wood feel.

Are Wood Prints archival?

As with our Metal Prints, wood prints are designed to last a lifetime. They are also resistant to heat and water.

Are Canvas Prints archival?

Yes. Our Canvas Prints are printed with archival inks on high-quality, pre-stretched canvas.

What are the different wrapping options?

You can choose to have your canvas print created with one of three wrapping options:
Solid Border: a solid color of your choosing wrapped around the edges of your canvas print
Wrap Around: the ends of your image is wrapped around the edges of the canvas
Mirrored border: the ends of your image will be reflected or mirrored around the edges of the canvas.

How do I get Loyalty Status?

In order to get Loyalty Status, you must be a pro service member. You don’t need to be a professional photographer in order to join and can be purchased for $14.95 Per Month or $159.95 Per Year. To learn more Click Here.

Can I stack my membership savings with other coupons?

No. The greater savings will always apply.

How do I reach a higher status of savings?

Savings is based on cumulative purchases through the calendar year. ​

Silver = 10% off on all orders for the first $1,000 spent in a calendar year.​

Gold = 15% off all orders for the next $9,000 spent in a calendar year.​

Platinum = 20% off all orders above $10,000 spent in a calendar year.

Do I need to spend $10,000 in one order to receive 20% off?

No. Status is calculated on total purchases year to date.

Will I continue to get my discount once I cancel Pro Service?

No. You must maintain an active Pro membership to receive the discount. However, if Pro Service is reinstated, you will be returned to the status based on YTD purchases.

Can discounts be applied to previous purchases?

No. Discounts cannot be applied to previous purchases.​

If I join during the year, are all my purchases YTD calculated for my status?​

Yes. Purchases made the same year prior to your membership will count towards your status.

How long does status last for?

Status is retained for the membership year plus the end of the following calendar year. Membership must be maintained during this time to access the discount.​

Does my membership expire?

Memberships can be purchased for a month or a year. Memberships are renewed automatically at the end of the membership period.

How does Loyalty Status work with Gallery Stores and Squarespace?

Loyalty Status is not yet configured to apply to your Client Gallery Store or Squarespace extension, and we are working to add this functionality.

Indesign Files

*These design templates are for interior pages only. Since spine size changes based on paper type and number of pages, covers should be designed separately in the online editor.

10×12.5

10×8

12×12

12×15

12×6

12×9

6×4.5

6×6

6×7.5

6×9

8×10

8×12

8×6

8×8

Photoshop Files

*These design templates are for interior pages only. Since spine size changes based on paper type and number of pages, covers should be designed separately in the online editor.

10×10

10×12.5

10×8

12×12

12×15

12×6

12×9

6×4.5

6×6

6×7.5

6×9

8×10

8×12

8×6

8×8

Photo Books

Photo Prints, Posters, Wallets, & Giclee Fine Art

Acrylic Prints

Canvas Prints

Framed Prints

Metal Prints

Calendars

Wall Designer

Squarespace